Manager Walkthrough

Your training system.
Three actions. Zero paperwork.

This demo walks you through exactly how to add a new hire, read the dashboard, and run a trainer brief — for all four roles.

1
Add new hire
2
SMS fires
3
Monitor dashboard
Step 1 of 7 — Manager Login 1 / 7
1

Manager Login

21shifts.com/dashboard

💡Start here — this is your command center

Open 21shifts.com and click Manager Login in the top nav. Use the credentials provided by Nico. You'll land directly on the New Hire Dashboard for your restaurant.

Only managers see this dashboard. New hires only see their own training modules through their unique SMS link — no login required on their end.

21shifts.com/dashboard21 Shifts · Your Restaurant
New Hire Dashboard
0 ready for mock service · Last refresh 12:13 PM
Your Restaurant
0
Total hires
0
Ready for mock
0
Cleared for floor
0
Certified (S21)
No hires yet — add your first new hire to get started
2

Add a New Hire

21shifts.com/hire

💡Four roles available — including Kitchen / Line Cook

Click Add New Hire and fill in the form. The Role dropdown has four options: Server, Host, Bartender, and Kitchen / Line Cook. Each routes to its own 21-shift training track.

Kitchen hires follow the BOH track — stations, prep standards, ticket flow, allergen handling, and line expectations. Same 21-shift structure, built for the back of house. Select Spanish for any hire who prefers it — all content switches automatically.

21shifts.com/hire21 Shifts · Your Restaurant
Your Restaurant · Internal
Add a New Hire
Enter the new hire's info. They'll receive a text with their unique training link to begin Shift 1.
First name
Carlos
Last name
Reyes
Cell phone
(214) 555-0311
Role
Kitchen / Line Cook ▾
Language
Spanish ▾
Start date
06/16/2026
🍳 BOH track · 21 shifts · Kitchen stations, allergens, ticket flow, line standards
Add New Hire & Send Training Link →
3

SMS Fires Instantly

Twilio · (877) 326-1296

💡New hire gets a text within seconds — no app download needed

The moment you submit, the system creates a record in the dashboard and fires a Twilio SMS with their unique training link. For Spanish-enrolled hires, the message and all training content will be in Spanish.

No app. No login. No password. They tap the link and Shift 1 begins. The link is unique to them — no one else can use it.

21shifts.com/hireHire added ✓
Hire added successfully
Carlos Reyes · Kitchen / Line Cook · Spanish
✓ SMS Sent
SMS enviado desde (877) 326-1296
¡Hola Carlos! Bienvenido al equipo. Tu entrenamiento empieza ahora — toca el enlace para comenzar el Turno 1.

https://www.21shifts.com/train/boh7x2m9

Responde STOP para cancelar.
⏱ Entregado en ~4 seg 📱 Sin descarga de app 🌐 En español
4

Reading the Dashboard

21shifts.com/dashboard

💡All four roles in one view — color-coded by track

Every active hire appears in the dashboard regardless of role. Color-coded badges let you immediately identify track: server host bartender kitchen

Each row shows name, shift progress out of 21, days active, pass rate, and action buttons. Everything updates automatically — you don't enter anything manually.

21shifts.com/dashboard21 Shifts · Your Restaurant
New Hire Dashboard
+ Add New Hire
4
Total hires
0
Ready for mock
1
Cleared for floor
0
Certified (S21)
NameRoleShift / StatusPass rateAction
Maria Gonzalez
214-555-0192
server
3 / 21
● Shift 3
100%
BriefView
Ana Lopez
561-370-9460
host
6 / 21
● Shift 6
100%
BriefView
James Park
817-555-0478
bartender
9 / 21
✓ On Floor
88%
BriefView
Carlos Reyes
214-555-0311
kitchen
1 / 21
● Shift 1
BriefView
5

Trainer Brief

Open before every shift

💡This tells your trainer exactly what to do — don't skip it

Click Brief on any hire's row to open the Trainer Brief for that shift. The brief covers what to observe, what to teach on the floor, and what needs a trainer signoff before the hire advances.

Use the shift dropdown to pull any brief — it defaults to their current shift. Works on any phone. No printing required, but it's printable if you want it posted.

21shifts.com/briefTrainer Brief
Carlos Reyes
kitchen · S1 · ES
6

Tracking Progress

Updates automatically — no manual entry

💡Green = on track (90%+). Amber = have a conversation before their next shift.

As hires complete modules, the dashboard updates automatically. Check it before any hire's floor shift. Status badges tell you exactly where each person stands.

Status progression: Shift N (in training) → On Floor (cleared mock service) → Certified (passed Shift 21 exam + GM signoff). All four tracks follow the same progression.

21shifts.com/dashboard21 Shifts · Your Restaurant
NameRoleShift / StatusPass rateAction
Jose Frias
972-537-7130
server
22 / 21
● Certified
95%
Done
James Park
817-555-0478
bartender
9 / 21
✓ On Floor
88%
BriefView
Carlos Reyes
214-555-0311
kitchen
2 / 21
● Shift 2
100%
BriefView
⚠️ James at 88% — below the 90% pass threshold. Schedule a quick retake conversation before his next bar shift.

You're Ready

Your restaurant is live on 21 Shifts

🎯Three actions is the entire manager workflow — everything else is automatic
Your restaurant is live on 21 Shifts
Same three steps. Every role. Every hire.
1
Add New Hire
21shifts.com/hire · Server / Host / Bartender / Kitchen · 30 seconds
2
SMS fires automatically
New hire gets their unique link in seconds · English or Spanish
3
Monitor the dashboard
21shifts.com/dashboard · check before every floor shift
server host bartender kitchen
Questions?
Contact Nico directly. Your manager login lives at 21shifts.com/dashboard — bookmark it.